Q&A

Question and answers

Here you can see the most frequently asked questions and find an answer.

We have collected the questions we most often get from our customers, so that you can quickly and easily find the information you need – whether it is about prices, the process, time consumption or specific requirements when moving out.

If you do not find an answer to what you are looking for, please contact us.
We are ready to help you – regardless of whether you need guidance, a non-binding offer or simply want to hear more about how we can make your move easy and worry-free. You can contact us by phone, email or our contact form – we endeavor to respond within 1-2 working days.

How do I get my deposit back when moving out?

To get your deposit paid out without problems, you must leave the tenancy in the same – or better – condition as when you took it over. It often requires more than you think:

  • Everything must be thoroughly cleaned – incl. oven, fridge, tiles, drains and frames
  • Walls must be free of holes and marks – and painted if required
  • Floors must be clean and undamaged
  • The home must be completely cleaned and rubbish removed

    Pro tip: Many tenants end up losing thousands of kroner because they overlook small mistakes. Here, a professional company can help with both cleaning, painting and refurbishment – and often at a much lower price than what the landlord deducts from the deposit.

    What should I be aware of when moving out of a rental property?

    A good rule to remember is to think like a landlord: What would you expect as a minimum?

      • Attend the eviction inspection and get a copy of the report
      • Take photos as documentation before and after
      • Get wear, marks and damage repaired
      • Make sure everything is clean and maintained

    It can be stressful – especially if you have to move and work on top of that. Therefore, many people choose to let a moving and cleaning company handle the practicalities, so that they avoid conflicts and can get their entire deposit back.

    Do I have to paint the apartment when moving out?

    It depends on the lease. If you have entered into an agreement with a maintenance obligation, you are often obliged to paint the walls and ceilings in neutral colors when you move out.

    If you are in doubt, it is best to get advice – or have a painting company assess the stand. Many offer “move-out packages” where they quickly and efficiently carry out painting work so that it meets the landlord’s requirements.

    How do I secure myself when I move in, so that I don't end up paying the bill later?

      • Take pictures of everything – even minor damage and wear
      • Get everything noted in the move-in report
      • Check electricity, water, heating and installations
      • Save all documentation and communication with the landlord

    Professional help for moving in? Nem Fraflytning offers advice and documentation when moving in, so you don’t hang on to old damages when moving out. It’s a small investment with a big meaning.

    How do I avoid problems with the landlord and secure my deposit?

    • Meet deadlines (moving out, inspection, handover date)
    • Follow the rental contract’s requirements for cleaning and repairs
    • Avoid “do-it-yourself mistakes” – it often costs more in deductions
    • Get help from professionals with experience in evictions

    Want to be absolutely sure? Several companies offer total solutions where you get cleaning, painting and documentation in one package. It minimizes the risk of losing money – and maximizes the chance of getting the entire deposit back.